Comments on: Avoid Comwave like the plague!

By: Syalu Parmar

Syalu Parmar — Wed, 21 Dec 2016 00:40:04 +0000

I have been trying to contact Com wave for the last two days but no response. I want to cancel my home phone service but it seems to be impossible to approach them.I don’t know what to do. Already written two emails to call me on my phone at their convenience.The customer care service has become the worst as even after calling and holding for hrs together no response.

By: ex comwave employee

ex comwave employee — Fri, 29 Jul 2011 00:18:49 +0000

hi there , i was a comwave employee, lots of people were fired because of telling the truth to customers.its a scam. its a company located in a basement of some building.(now i dont know) they made 50 million of apple so apple can use iphone name. customer service is bad, tech support is extremely bad, we were told to trap customers in a contract without asking them. bosses are bunch of fools, its a family business, half of the team is their family members. 20 ppl workin there all together, customer support, tech support, accounts and bosses they are fat in the head same as they look. extremely rude greedy and inhuman. a 8 by 8 room controls everything of their network. used stolen equipment. do not trust this company they are bad people. dropped out kids work there u don’t need any experience, even for tech support, if u do and u understand everything and u cant cheat ppl(small things are fine) but when it comes to tell a customer a bigger lie. u just cant do it. if u trust your team lead or supervisor and express yourself then u are fired next day. count your minutes and match with their long distance minutes they purposely put a glitch in the system-to charge extra minutes.be careful comwave is like a hiv virus if it gets you there is no cure trusttttttttttttttttttttttttttttttttttttttttttttttttttt meeeeeeeeeeeee.

By: Flair

Flair — Fri, 20 Aug 2010 15:22:34 +0000

If you want to cancel with comwave and get away from them then you will have to file a claim against them in Small Claims court.

You can cancel your credit card but they will continue to invoice you.
If you don’t pay your invoices they will report you to the credit bureau.

They will charge your credit card without your consent.

They do not have a valid contract. A valid contract is only valid
if you sign it and if the contract is legally enforceable.

If there is even 1 item in a ‘Contract’ that is legally un-enforceable
the contract is void on it’s face.

Don’t be scared to take them to court, the small claims court is there
for the consumer not the company.

By: Parminder Singh

Parminder Singh — Wed, 04 Aug 2010 00:07:08 +0000

Comwave sucks. I subscribed to their long distance service and could never use it as their local access numbers were not available at the locations I travelled to. Finally after a month and a half I called in to cancel. They called me back and I was sure I wish to cancel. The person calling said he can give me acess numbers and will call me in an hour as I was driving. I never got the call though they claim to have left a message. If they had they should have followed it up. No that is not their problem. I have been invoiced again and the custome r service says that it is not thier job to cancel accounts. I have to call a different number and that has to be done the next day as they close early in East and I am in Vancouver. I will be damned if I ever even look up their ads even. Till date I have not made a single call using their service.

By: Wally

Wally — Sat, 20 Feb 2010 15:21:33 +0000

In reply to DALE WALLACE.

It’s amazing that this company is still around, nearly 4 years since I’ve put this article together it is still often my most viewed post each month. Just goes to show how many disgruntled customers they have. I had hoped they had disappeared when I stopped seeing their silly looking commercials on T.V.

Thanks for the feedback.

By: DALE WALLACE

DALE WALLACE — Fri, 19 Feb 2010 19:07:50 +0000

I AGREE WITH EVERYTHING STATED ABOVE

By: Wally

Wally — Fri, 03 Jul 2009 16:45:10 +0000

In reply to paul. I'm happy to hear they have been making some progress on their support issues and technology... What a pathetic waste this company is, there's no way they should be allowed to be the lifeline for any Canadian homes in case of an emergency.

By: paul

paul — Wed, 01 Jul 2009 03:59:39 +0000

comwave??? cheap yes, reliable no !!!, i’ve signed up with them a couple of years ago and the service was not bad except for some times when it just didn’t work. for example last night i used it without any problems but tried to use it this morning and found it dead [the phone]. i contacted them with my fido and was told to check all my connections and talking to their tech used up my $25 credit without getting anywhere. later my step-son came home and we contacted them via SKYPE and both myself and step-son followed the instructions from their tech meticulously but again to no avail. since the trouble shooting procedure required connection changes to our router and modem and to their phone box we lost the skype connection. we re-established same only to be told “don’t you have a house phone or cell phone??”,meanwhile we used 2 computers for trouble shooting and i asked myself “why is this guy asking me for a house phone or another cell phone ???” i thought comwave was my house phone or do i need 2 with comwave ??? hahaha, what a joke this company is !!!.

By: Wally

Wally — Wed, 08 Apr 2009 23:35:14 +0000

In reply to Has. I saw that they were now offering some long distance and cellular services. I can't believe they're still in business. Even though it's been a couple of years now, I still cringe every time I see one of their cheesy ads on TV.

By: Has

Has — Fri, 03 Apr 2009 22:00:55 +0000

I had same problem, not on VoIP, but for long distance service. Most of the time numbers are busy. Customer service sucks. They think they have grown so much so they don’t need to care about customers.